To place your order by phone call us at:
- North America (toll free): 1 866 237-9608
- International calls: 1 705 445-3505
To reach Customer Service directly about your existing order or with general questions:
- Call: 1 705-445-3505
- Email: service@mendmeshop.com
Return Policy
All MendMeShop products come with a 60 Day Money Back Guarantee from date of purchase and a 1 year warranty. If you are not satisfied with your purchase, simply return the item in good condition within 60 days. Please include original receipt for a full refund (less shipping/ handling). For overseas orders, this guarantee is extended to 75 days as shipping time can be longer.
- Please call us before returning your MendMeShop products. We like to know your unit is coming back. North America (toll free): 1 866 237-9608 or International calls: 1 705 444-5659 for more information.
- Mail* it back to us at MendMeShop, 637 Hurontario St, Collingwood, Ontario, Canada L9Y 2N6
* Sending from the USA use the UNITED STATES POSTAL SERVICE
DO NOT SEND BY UPS OR FED EX - it takes longer to clear through the border if out of country, and a customs tax will be added that you will be responsible for paying. - You may wish to insure your shipment when mailing it. (We do!)
- On the shipping label, please mark clearly Return For Refund.
- Please include the name and original shipping address inside the box (sending your receipt is helpful).
- We will refund the purchase amount of the product when we receive the complete unit back - no questions asked.
- We will also refund the purchase amount of all UNOPENED ultrasound gels as well.
- We are not responsible for covering the cost of return shipping.
To return a unit For Repair or Replacement, under the 1 year warranty.
- Mail* it back to us at MendMeShop, 637 Hurontario St, Collingwood, Ontario, Canada L9Y 2N6
* Sending from the USA use the UNITED STATES POSTAL SERVICE
DO NOT SEND BY UPS OR FED EX - it takes longer to clear through the border if out of country, and a customs tax will be added that you will be responsible for paying. - Please mark the box clearly as Return For Repair
- Please include the name and original shipping address inside the box and your telephone number.
- Question regarding your warranty please call customer service at 1 866 237-9608.
AidMyBack is committed to the helping of people who suffer from physical back injuries and painful chronic conditions.
AidMyBack.com is the online marketing for therapeutic products for back injuries and related ailments. Our purpose is to direct market only the best therapeutic products available to end users internationally through the internet. We serve as a single point of contact for people who seek addtional information about the products. This ensures proper information is provided regarding your particular medical conditions. We also maintain and develop other sites with information regarding the application of these and other therapeutic products for people who suffer from back pain, ligament injuries, tendonitis and other conditions. AidMyBack.com is owned by IN.GENU design group located at 637 Hurontario Street, Collingwood, Ontario, Canada, L9Y 2N6
The Store at AidMyBack.com will ensure that all transactions are securely handled. We ensure that your order is handled securely, filled properly and delivered promptly.

We believe so strongly in the value of our product that we offer a no hassle 100% moneyback guarantee on every purchase. If you are not completely satisfied with your AidMyBack products ship them back to us and we will refund the full purchase price.
All comments and feedback regarding this product are welcome. Please contact us through the appropriate channel listed posted above.







